General Enquiries: 020 7561 1786 or Email: info@credit-union.coop      |       CU Loan Repayment Issues Only: 020 3763 8397  or Email: loansupport@credit-union.coop

Financial support for disability adaptations and mobility equipment

by | May 5, 2022 | news |

Financial support for disability adaptations and mobility equipment

When health circumstances change and people need mobility equipment or adaptations to their home – often at short notice – there can be huge expense involved. Our low-cost Saver Loan could help.

While many people are entitled to local authority support when their health situation requires specialist equipment or home adaptations, often there is a waiting list, and not everything required is provided free of charge. Sometimes the need is urgent, and people can’t wait for support to be provided. They may then end up taking out high-cost loans to pay for the vital things they need.

If you, or a member of your family, need adaptations or mobility equipment not provided by your local authority or other organisation, please do talk to us about how we can help with the cost. Rather than turning to high interest credit card loans and bank overdrafts, or dodgy doorstep and payday lenders, talk to us about one of our Saver Loans.

Our low-cost Saver Loan allows our Credit Union members to borrow what they need now, at very competitive rates of interest, while also putting away some money for the future.

Wheelchair user Shaun, who has muscular dystrophy, said: “As my health condition gets worse, I regularly need new equipment for my home and sometimes adaptions are needed quickly. While my local authority is quite good at providing support, their budgets are stretched and not everything is covered. Sometimes my circumstances mean I just need to go ahead and purchase the equipment I need, when I need it – for my well-being as well as my carer’s.”

At the credit union, we also provide money management advice and we can signpost our members to the relevant support agencies.

While financial assistance for the right equipment is important, we recognise that many disabled people are on very low incomes and struggle to make ends meet. If you, or anyone you know needs some extra financial help, please do contact us as we may be able to keep some of the most vulnerable members of society out of the clutches of loan sharks and high interest lenders.

To apply for a Saver Loan, you must first join the Credit Union as a member. When your loan is approved, and if you are not already a member, you must open your account with a minimum £50 deposit to your savings account.

Click here to find out more about our Saver Loan.

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© 2026 LCCU  |  Complaints  |  Privacy Policy

How We Decide to Whether to Offer a Loan – The Basics

The Credit Union’s primary objective is to help members avoid or escape from debt by promoting a culture of saving. When we offer loans, we only do so if the borrower agrees to save a little while they repay. The establishment of a savings habit is proven to reduce the harms and risks of long-term borrowing becoming problem debt. Basically, when we get a loan application our decision is based on the following two principles:

1. Do we trust the applicant to repay the loan?

2. Can the applicant afford the loan repayment

This guide is designed to help members understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.

1. Key Points in Our Assessing Trust of the Applicant

a) Has the applicant started saving? The money we lend is members savings so, especially at busy times, we have to give priority to loan applications from members who have made at least one savings payment. That first payment is good evidence that you are a real person and helps us confirm identity.

b) Proper Proof of ID & Address? What forms of proof of identity and address has the member provided? If you are able to connect your bank account through ‘open banking as art of the loan application process it a good way of proving ID. First time loans may be required to use online Open Banking.

c) Previous Borrowing History. Has the applicant borrowed and repaid us previously? Previous good repayment record supports any application.

d) Did the applicant inform us of other money owed? Failure to list all debts in the application process is likely to result in the loan application not being approved. It suggests that the applicant is either not in control of their money or not being completely honest with us and in either case we cannot put our members savings at risk by lending. Credit Reference Agency checks are used to show us what money is owed and to whom.

e) Is the member sensible with money? When we review the bank transactions of the loan applicant, we often see patterns of expenditure that suggest the applicant is not taking a sensible approach to expenditure. Changes in the way they manage their finances would suggest that the loan would not really be necessary. We want to help people be in control their finances and do not want to lend members savings to people who are not deemed sensible with the way they spend. This may be things like gambling, excessive shopping and/or eating out/takeaway food deliveries.

f) Always be ‘up front’ in your application. Honesty pays. We do not judge.

2. Key Points in Our Assessing Affordability for the Applicant

a) Is this loan in the member’s best interest? The value of the loan application in comparison with your income is a key measure of affordability. The loan interest members pay on loans pays our staff salaries, but we are not out to profit from you, rather we want members to borrow less over time and take control of their finances.

b) Positive Bank Balance at Month End? Is there money left in the members bank account at the end of the month that would be sufficient to cover the loan repayment if approved? If not, the member must explain how the loan would become affordable, for instance, by reducing expenditure in other areas.

c) Is the applicant struggling with existing debts? When we review the bank transactions of the applicant we can see income and expenditure. If the loan applicant tells us how the loan will clear other debts and reduce their expenditure this will help us understand affordability.

d) Is the purpose of the loan considered sensible? If the applicant is not paying essential bills such as mortgage or rent then a loan for a car or holiday is likely to be unwise and unaffordable.

e) Has the applicant fully explained why they need to borrow? Always feel free to email or call us explaining the circumstances that mean you need to borrow. The reasons for needing to borrow are complex, but being honest and explaining the circumstances can often help the ordinary humans on the Loans Team at the Credit Union to be able to assess trust and affordability. You briefly explaining your thinking about affordability gives us confidence that you are thinking sensibly about money, and sometimes allows us to suggest alternatives that may well be in your best interest.

f) Is the loan to clear other more expensive debts? Credit Reference Agency checks are used to show us what money is owed and to whom. If your loan application is to pay off other debts, stop and list every one of those debtors.Work out the cost of each. Consider clearing one or two at a time if its your first Credit Union loan. Pick them off one or two at a time, the most expensive first.

g) Has the applicant stopped to think about affordability? The ‘Your Money’ section of our website provides access to a budget planner which, if used and shared, gives us good evidence of affordability. Particularly helpful for loan applicants in financial stress. We hope this gives you an idea of how we decide yes or no to loan applications. The decision is by one or more other credit union members on our Loans Panel. We hope this helps you understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.