General Enquiries: 020 7561 1786 or Email:      |       CU Loan Repayment Issues Only: 020 3763 8397  or Email:

Contact Us

Please have your membership number ready if you’ve got one.

Telephone: 020 7561 1786 (Multilingual advisers available)

Address: The Jeremy Hopgood Rooms
Caxton House, 129 St John’s Way, Archway, London N19 3RQ

Media Enquiries:

(Who was Jeremy Hopgood?)

Support with Loan Payments

If you have a loan from us and need a little help managing repayments then please call us on 0203 763 8397 to speak with one of our friendly Loan Support Officers who will find a way to help.

Visiting Hours

Online Access 24/7 through the members secure login area of the website or using our App for mobile devices.

Mon Closed to Visitors
Tue Visitors by appointment only
Wed Visitors by appointment only
Thu Visitors by appointment only
Fri Visitors by appointment only
Sat Closed
Sun Closed

Telephone Access: 020 7561 1786

Mon 9am – 5pm
Tue* 9am – 5pm
Wed 9am – 5pm
Thu 9am – 5pm
Fri 9am – 5pm
Sat Closed
Sun Closed

*Closed for training from 1pm on 1st Tuesday of each month.


How To Find Us

We are located on the boundary of Camden, Haringey & Islington. Our step free office is easily accessible by public transport and on street pay and display parking is available. The nearest tube is only a five minute walk away at Archway on the High Barnet Branch of the Northern Line. Bus stops are located near the entrance to our offices and is well served by the 210 and 41 bus services. You should get off at the stop called ‘Cressida Road’, which is the second stop in St John’s Way from either end. If coming from Archway you can get the 41 or 210 bus from near Archway Tube Station. On street car parking is available, but is pay and display at certain times. We are located within the Caxton House Community Centre, and our office is at the Archway end of the building and not via the building main entrance.


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