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One in ten families face hardship this winter

New research on the cost of living crunch by Citizens Advice reveals that one in ten families – equivalent to 3.2 million households – are facing financial crisis this winter.

The charity analysed average income data against household spending on essentials like rent, bills and food to establish how many families can meet their living costs. It found that, even if living on a minimal budget, more than three million households would be in the red or unable to cover the essentials.

A further 380,000 households have less than £50 spare each month after covering their basic living costs, putting them at risk of hardship if they faced an unexpected bill.

Separate polling of 2,000 UK adults by Citizens Advice shows that more than a third of people are worried about paying their bills this winter, and this rises to nearly half of people on low incomes. One in five families have already cut back on their food shop or turned off heating to save money and one in ten anticipate accessing crisis support this winter.

Citizens Advice says it is anticipating rising numbers of people in hardship seeking its support this winter, as it warns that low-income families have been hit by a triple whammy of the £20-a-week Universal Credit cut, soaring energy bills and rising inflation.

In fact, this trend has already started to show. In the last three months, nearly three quarters of frontline staff at Citizens Advice reported an increase in the number of people coming to them unable to afford essential household costs, such as food, rent and heating.

While Citizens Advice welcomes the recent announcement by the government of a £500 million Household Support Fund, it warns that substantial investment in the benefits system is needed to prevent millions falling into further hardship over the coming months. As a first step, the charity is calling for the government to bring forward its uprating of benefits by the level of inflation. This would mean the average family on Universal Credit could see their income rise by around £30 a month.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “All of us are noticing our bills go up, but for people on the tightest budgets, there’s simply nothing left to cut back on. Many are getting into debt and finding that accessing crisis support like food banks is the only way to get by. Our frontline advisors are already seeing these dire consequences of the cost of living crisis.”

Credit Union Chief Executive Martin Groombridge added: “At the Credit Union, we are hearing from more and more people who are struggling to make ends meet, and we too are calling on the government to do more to help vulnerable people in our communities as the cost of living crunch bites. We’d urge our members and those who need extra support to contact us and we will do what we can to help.”

Click here for more information about the financial help and advice offered by the Credit Union and other support organisations.

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How We Decide to Whether to Offer a Loan – The Basics

The Credit Union’s primary objective is to help members avoid or escape from debt by promoting a culture of saving. When we offer loans, we only do so if the borrower agrees to save a little while they repay. The establishment of a savings habit is proven to reduce the harms and risks of long-term borrowing becoming problem debt. Basically, when we get a loan application our decision is based on the following two principles:

1. Do we trust the applicant to repay the loan?

2. Can the applicant afford the loan repayment

This guide is designed to help members understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.

1. Key Points in Our Assessing Trust of the Applicant

a) Has the applicant started saving? The money we lend is members savings so, especially at busy times, we have to give priority to loan applications from members who have made at least one savings payment. That first payment is good evidence that you are a real person and helps us confirm identity.

b) Proper Proof of ID & Address? What forms of proof of identity and address has the member provided? If you are able to connect your bank account through ‘open banking as art of the loan application process it a good way of proving ID. First time loans may be required to use online Open Banking.

c) Previous Borrowing History. Has the applicant borrowed and repaid us previously? Previous good repayment record supports any application.

d) Did the applicant inform us of other money owed? Failure to list all debts in the application process is likely to result in the loan application not being approved. It suggests that the applicant is either not in control of their money or not being completely honest with us and in either case we cannot put our members savings at risk by lending. Credit Reference Agency checks are used to show us what money is owed and to whom.

e) Is the member sensible with money? When we review the bank transactions of the loan applicant, we often see patterns of expenditure that suggest the applicant is not taking a sensible approach to expenditure. Changes in the way they manage their finances would suggest that the loan would not really be necessary. We want to help people be in control their finances and do not want to lend members savings to people who are not deemed sensible with the way they spend. This may be things like gambling, excessive shopping and/or eating out/takeaway food deliveries.

f) Always be ‘up front’ in your application. Honesty pays. We do not judge.

2. Key Points in Our Assessing Affordability for the Applicant

a) Is this loan in the member’s best interest? The value of the loan application in comparison with your income is a key measure of affordability. The loan interest members pay on loans pays our staff salaries, but we are not out to profit from you, rather we want members to borrow less over time and take control of their finances.

b) Positive Bank Balance at Month End? Is there money left in the members bank account at the end of the month that would be sufficient to cover the loan repayment if approved? If not, the member must explain how the loan would become affordable, for instance, by reducing expenditure in other areas.

c) Is the applicant struggling with existing debts? When we review the bank transactions of the applicant we can see income and expenditure. If the loan applicant tells us how the loan will clear other debts and reduce their expenditure this will help us understand affordability.

d) Is the purpose of the loan considered sensible? If the applicant is not paying essential bills such as mortgage or rent then a loan for a car or holiday is likely to be unwise and unaffordable.

e) Has the applicant fully explained why they need to borrow? Always feel free to email or call us explaining the circumstances that mean you need to borrow. The reasons for needing to borrow are complex, but being honest and explaining the circumstances can often help the ordinary humans on the Loans Team at the Credit Union to be able to assess trust and affordability. You briefly explaining your thinking about affordability gives us confidence that you are thinking sensibly about money, and sometimes allows us to suggest alternatives that may well be in your best interest.

f) Is the loan to clear other more expensive debts? Credit Reference Agency checks are used to show us what money is owed and to whom. If your loan application is to pay off other debts, stop and list every one of those debtors.Work out the cost of each. Consider clearing one or two at a time if its your first Credit Union loan. Pick them off one or two at a time, the most expensive first.

g) Has the applicant stopped to think about affordability? The ‘Your Money’ section of our website provides access to a budget planner which, if used and shared, gives us good evidence of affordability. Particularly helpful for loan applicants in financial stress. We hope this gives you an idea of how we decide yes or no to loan applications. The decision is by one or more other credit union members on our Loans Panel. We hope this helps you understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.