General Enquiries: 020 7561 1786 or Email: info@credit-union.coop      |       CU Loan Repayment Issues Only: 020 3763 8397  or Email: loansupport@credit-union.coop

Credit Union offers ethical alternative to doorstep lending

by | Jun 3, 2021 | news |

Credit Union offers ethical alternative to doorstep lending

The Credit Union offers fair and affordable loans as well as money management advice and we would urge anyone who relies on doorstep loans to talk to us instead.

It was recently announced that Provident Financial is withdrawing from doorstep lending, following compensation claims from customers who said they had been mis-sold loans. While doorstep lending is legal and regulated, it has been criticised for the high interest rates charged and the ease with which people can get into significant debt.

Credit unions offer a range of ethical products and services that provide a fair and much more affordable alternative to doorstep lenders, and we have significant experience helping people who have been severely affected by high cost lending.

Credit Union Director Helen Baron said: “If you have been caught in the high cost lending trap and you’re struggling to repay a loan, then talk to us. We won’t judge you, but we will offer the advice and support you need to help you deal with your debt.

“Often, what starts out as a small loan repaid weekly in cash on the doorstep can take years to pay off because of the exorbitant interest rates charged. People don’t always realise how much they have to pay back in total, which can lead to financial problems as well as stress and mental health issues.

“Rather than turning to loan sharks and payday lenders, we would urge people to contact the Credit Union instead. With a Credit Union loan, we will never encourage you to borrow more than you need, you only pay interest on the reducing balance of your loan and you can pay off the loan at any time.

“As a financial co-operative, owned and run by our members, the Credit Union’s aim is to encourage people to start a savings habit, helping to reduce their reliance on borrowing. However, we recognise that we all need to borrow from time to time – whether that’s for big bills, one-off emergencies or important life events – and our loans provide a more affordable and responsible solution.”

The Credit Union offers loans of up to £25,000 above savings, starting from just 2.9% APR, or smaller loans to tide you over until payday. Our unique low cost ‘Saver Loan’ sees part of your regular repayments allocated to your savings account, which means that as you repay your loan your savings grow.

The Credit Union also offers financial planning advice and, as well as a number of money management resources on our website, you can always contact us to make an appointment with one of our money advisors.

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Email: info@credit-union.coop

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please call us on 0203 763 8397 to speak with one of our friendly Loan Support Officers who will find a way to help.

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© 2026 LCCU  |  Complaints  |  Privacy Policy

How We Decide to Whether to Offer a Loan – The Basics

The Credit Union’s primary objective is to help members avoid or escape from debt by promoting a culture of saving. When we offer loans, we only do so if the borrower agrees to save a little while they repay. The establishment of a savings habit is proven to reduce the harms and risks of long-term borrowing becoming problem debt. Basically, when we get a loan application our decision is based on the following two principles:

1. Do we trust the applicant to repay the loan?

2. Can the applicant afford the loan repayment

This guide is designed to help members understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.

1. Key Points in Our Assessing Trust of the Applicant

a) Has the applicant started saving? The money we lend is members savings so, especially at busy times, we have to give priority to loan applications from members who have made at least one savings payment. That first payment is good evidence that you are a real person and helps us confirm identity.

b) Proper Proof of ID & Address? What forms of proof of identity and address has the member provided? If you are able to connect your bank account through ‘open banking as art of the loan application process it a good way of proving ID. First time loans may be required to use online Open Banking.

c) Previous Borrowing History. Has the applicant borrowed and repaid us previously? Previous good repayment record supports any application.

d) Did the applicant inform us of other money owed? Failure to list all debts in the application process is likely to result in the loan application not being approved. It suggests that the applicant is either not in control of their money or not being completely honest with us and in either case we cannot put our members savings at risk by lending. Credit Reference Agency checks are used to show us what money is owed and to whom.

e) Is the member sensible with money? When we review the bank transactions of the loan applicant, we often see patterns of expenditure that suggest the applicant is not taking a sensible approach to expenditure. Changes in the way they manage their finances would suggest that the loan would not really be necessary. We want to help people be in control their finances and do not want to lend members savings to people who are not deemed sensible with the way they spend. This may be things like gambling, excessive shopping and/or eating out/takeaway food deliveries.

f) Always be ‘up front’ in your application. Honesty pays. We do not judge.

2. Key Points in Our Assessing Affordability for the Applicant

a) Is this loan in the member’s best interest? The value of the loan application in comparison with your income is a key measure of affordability. The loan interest members pay on loans pays our staff salaries, but we are not out to profit from you, rather we want members to borrow less over time and take control of their finances.

b) Positive Bank Balance at Month End? Is there money left in the members bank account at the end of the month that would be sufficient to cover the loan repayment if approved? If not, the member must explain how the loan would become affordable, for instance, by reducing expenditure in other areas.

c) Is the applicant struggling with existing debts? When we review the bank transactions of the applicant we can see income and expenditure. If the loan applicant tells us how the loan will clear other debts and reduce their expenditure this will help us understand affordability.

d) Is the purpose of the loan considered sensible? If the applicant is not paying essential bills such as mortgage or rent then a loan for a car or holiday is likely to be unwise and unaffordable.

e) Has the applicant fully explained why they need to borrow? Always feel free to email or call us explaining the circumstances that mean you need to borrow. The reasons for needing to borrow are complex, but being honest and explaining the circumstances can often help the ordinary humans on the Loans Team at the Credit Union to be able to assess trust and affordability. You briefly explaining your thinking about affordability gives us confidence that you are thinking sensibly about money, and sometimes allows us to suggest alternatives that may well be in your best interest.

f) Is the loan to clear other more expensive debts? Credit Reference Agency checks are used to show us what money is owed and to whom. If your loan application is to pay off other debts, stop and list every one of those debtors.Work out the cost of each. Consider clearing one or two at a time if its your first Credit Union loan. Pick them off one or two at a time, the most expensive first.

g) Has the applicant stopped to think about affordability? The ‘Your Money’ section of our website provides access to a budget planner which, if used and shared, gives us good evidence of affordability. Particularly helpful for loan applicants in financial stress. We hope this gives you an idea of how we decide yes or no to loan applications. The decision is by one or more other credit union members on our Loans Panel. We hope this helps you understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.