General Enquiries: 020 7561 1786 or Email: info@credit-union.coop      |       CU Loan Repayment Issues Only: 020 3763 8397  or Email: loansupport@credit-union.coop

Could you donate to support our volunteers?

Our team of volunteers works tirelessly to help prevent problem debt in our communities, as well as dealing with the shocking consequences of debt and poverty. To help pay the costs of training for our volunteers, as well as travel and out of pocket lunch expenses, we welcome financial donations large or small.

The Credit Union is not registered as a charity because it sells services, however it is widely considered that our aims and objectives are broadly charitable. To deliver our low cost services to members, we rely on our volunteers.

The Credit Union’s goals include contributing towards the alleviation of poverty within communities and contributing towards the economic regeneration of these communities.

To achieve this, we promote thrift among our members by helping them to accumulate savings; we offer sources of credit for members at a fair and reasonable rate of interest; we  manage members’ savings for their mutual benefit, and we provide members with training and education in the wise use of money and in the management of their financial affairs.

Team of volunteers

Key to delivering our low cost services to members in need is our large team of volunteers. The roles they carry out are enormously varied. When people call or email us it is most likely to be a volunteer that deals with their enquiry, but, as well as office duties, our volunteers have a wide range of roles, from membership of the board of directors to cleaning the office.

Credit Union Chief Executive Martin Groombridge said: “Without our dedicated volunteers we simply could not continue to meet the needs of all those who are desperate to move away from borrowing and into financial stability. In order to help us meet the basic expenses incurred by our volunteers, we really do appreciate donations large or small.

“This enables us to put more of the money people save with the Credit Union towards providing financial support to those who are struggling. Every little bit really does help.”

Skills and experience

The volunteers at the Credit Union are remarkably diverse. Some are seeking paid work and are volunteering in order to develop their skills and experience. Others perhaps no longer work but like to remain active, gain new skills and help others in the process. Sometimes our volunteers are recovering from illness or have come to this country to escape civil war or famine in their home country and want to ‘give something back’ to their community.

As well as a wide range of work experience, we help people rebuild their confidence and improve their CVs, so they can get back into paid work. We also offer friendly support to improve written and spoken English if required. Experience shows that we are remarkably successful at getting our volunteers into paid employment.

Click here to find out more and to donate. Thank you.

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How We Decide to Whether to Offer a Loan – The Basics

The Credit Union’s primary objective is to help members avoid or escape from debt by promoting a culture of saving. When we offer loans, we only do so if the borrower agrees to save a little while they repay. The establishment of a savings habit is proven to reduce the harms and risks of long-term borrowing becoming problem debt. Basically, when we get a loan application our decision is based on the following two principles:

1. Do we trust the applicant to repay the loan?

2. Can the applicant afford the loan repayment

This guide is designed to help members understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.

1. Key Points in Our Assessing Trust of the Applicant

a) Has the applicant started saving? The money we lend is members savings so, especially at busy times, we have to give priority to loan applications from members who have made at least one savings payment. That first payment is good evidence that you are a real person and helps us confirm identity.

b) Proper Proof of ID & Address? What forms of proof of identity and address has the member provided? If you are able to connect your bank account through ‘open banking as art of the loan application process it a good way of proving ID. First time loans may be required to use online Open Banking.

c) Previous Borrowing History. Has the applicant borrowed and repaid us previously? Previous good repayment record supports any application.

d) Did the applicant inform us of other money owed? Failure to list all debts in the application process is likely to result in the loan application not being approved. It suggests that the applicant is either not in control of their money or not being completely honest with us and in either case we cannot put our members savings at risk by lending. Credit Reference Agency checks are used to show us what money is owed and to whom.

e) Is the member sensible with money? When we review the bank transactions of the loan applicant, we often see patterns of expenditure that suggest the applicant is not taking a sensible approach to expenditure. Changes in the way they manage their finances would suggest that the loan would not really be necessary. We want to help people be in control their finances and do not want to lend members savings to people who are not deemed sensible with the way they spend. This may be things like gambling, excessive shopping and/or eating out/takeaway food deliveries.

f) Always be ‘up front’ in your application. Honesty pays. We do not judge.

2. Key Points in Our Assessing Affordability for the Applicant

a) Is this loan in the member’s best interest? The value of the loan application in comparison with your income is a key measure of affordability. The loan interest members pay on loans pays our staff salaries, but we are not out to profit from you, rather we want members to borrow less over time and take control of their finances.

b) Positive Bank Balance at Month End? Is there money left in the members bank account at the end of the month that would be sufficient to cover the loan repayment if approved? If not, the member must explain how the loan would become affordable, for instance, by reducing expenditure in other areas.

c) Is the applicant struggling with existing debts? When we review the bank transactions of the applicant we can see income and expenditure. If the loan applicant tells us how the loan will clear other debts and reduce their expenditure this will help us understand affordability.

d) Is the purpose of the loan considered sensible? If the applicant is not paying essential bills such as mortgage or rent then a loan for a car or holiday is likely to be unwise and unaffordable.

e) Has the applicant fully explained why they need to borrow? Always feel free to email or call us explaining the circumstances that mean you need to borrow. The reasons for needing to borrow are complex, but being honest and explaining the circumstances can often help the ordinary humans on the Loans Team at the Credit Union to be able to assess trust and affordability. You briefly explaining your thinking about affordability gives us confidence that you are thinking sensibly about money, and sometimes allows us to suggest alternatives that may well be in your best interest.

f) Is the loan to clear other more expensive debts? Credit Reference Agency checks are used to show us what money is owed and to whom. If your loan application is to pay off other debts, stop and list every one of those debtors.Work out the cost of each. Consider clearing one or two at a time if its your first Credit Union loan. Pick them off one or two at a time, the most expensive first.

g) Has the applicant stopped to think about affordability? The ‘Your Money’ section of our website provides access to a budget planner which, if used and shared, gives us good evidence of affordability. Particularly helpful for loan applicants in financial stress. We hope this gives you an idea of how we decide yes or no to loan applications. The decision is by one or more other credit union members on our Loans Panel. We hope this helps you understand our thinking so you can best prepare if you should need to apply or re-apply for a loan.